The Basics

Meet Your D100Pro Dash Cam

Install Your D100Pro

Connect D100Pro to Your Phone

Update the Firmware

FAQS

D100Pro Support

Meet Your D100Pro Dash Cam

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①3M Adhesive Tape ②Microphone ③ F2.0 Lens ④ Function Button

⑤ LED Status Indicator ⑥ 1.47" Display ⑦ Adjustable Mount ⑧ USB-C Port

⑨ Rear Camera Port ⑩ Micro SD Card Slot ⑪ R Button


Function Button:

·Press Once: Start recording locked videos.

·Long Press for 3 Seconds: Restore the camera to factory settings(One Beep) R Button: lf the device freezes, use a pin to press and hold the

R Button to restart the device. This action will reboot the dash cam.

Install Your D100Pro

Front Camera Installaion

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·A 64GB SD card is included. If replacing, use a Class 10 U3 or higher-speed micro SD card (64GB-256GB).

·Format the SD card using the GKU GO app before first use.

·To maintain optimal performance, it is recommended to format the SD card monthly to ensure the camera functions properly.

2. Installing the Dash Camera

Choose a location with clear visibility and easy access. Clean and dry the surface for proper adhesion

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3. Connection of Power Supply

Use the original car charger adapter to connect the dash cam to your car's cigarette lighter socket for power.

NOTE
The package includes only a cigarette lighter car charger. If your car does not have a cigarette lighter socket, you can use a Type-C cable or a hardwire kit (neither included). Please contact support@cievie.co for a Type-C cable or a hardwire kit. Ensure the camera's view is clear and unobstructed by window tint, decals, or any other objects.

Warning
For cars equipped with side curtain airbags, carefully route cables to avoid interfering with the airbags. Do not run cables through areas that could obstruct airbag deployment.

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4. Adjust the Lens Angle of The Camera

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Rear Camera Installation
Install the rear camera on the rear windshield, preferably at the top edge of the car's interior for optimal visibility.

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NOTE
After a test drive, check to ensure all videos were recorded correctly.

Connect D100Pro to Your Phone

Wi-Fi Feature and Range

The ClEVlE dash cam connects wirelessly to your smartphone via Wi-Fi, enabling you to view, download, and share recordings easily. The Wi-Fi range is up to 6 meters (19 feet) without obstructions.For faster file transfers, use within 3 meters.

How to Connect Wi-Fi

① Scan the QR code below to download the Gku Go app from the Google Play Store or Apple App Store. Ensure the D100Pro is connected to a power source while using the WiFi function. If not, the dash cam's WiFi may disconnect.

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② Enable WiFi on your smartphone
③ Open the Gku co app and grant the necessary permissions (album, location, WLAN, and cellular data). Failure to grant permissions may result in app malfunctions.
④ In the app, click "Add Camera", select "Connect Device", and then choose "Connect WiFi".
⑤ Locate the D100Pro's WiFi network (e.9., CIEVIE D100Pro_ xxxxxx)in the WiFi settings, connect, and enter the password:12345678.

Update the Firmware

Download Firmware

Cievie D100PRO_20250807-DE（German voice pack）

Download Firmware

Cievie D100PRO_20250807-ES（Spanish Voice Pack）

Download Firmware

Cievie D100PRO_20250807-FR（French Voice Pack）

Here are the steps for the upgrade:

1. Please format the SD card on the app camera setting first. （It is very important） (Please insert the SD card into the dashcam, and format it in APP settings after powering on)

2. Take out the SD from the dashcam, connect it to the computer with a card reader, and unzip the file we attached and then copy the following files to the SD card that has been formatted OK. (Please kindly know the file name cannot be changed and edited)

3. Insert the SD card with the upgraded software copied into it when the dashcam is turned off, and plug the dashcam into the power.

4. The upgrade process will take about a little time, please wait patiently, and cannot unplug the power or operate the dashcam when it is upgrading. The indictator light will flash blue light, and it will last about 1 minute. The screen will shows upgrading. After finishing the upgrade, the dashcam will re-power on and star recording.

5. After successfully upgrading, please check if the dashcam fixes the issue.

6. Then please format the SD card on the app camera setting again and check whether the issue is solved.

Here are the steps for the upgrade:

1. Please format the SD card on the app camera setting first. （It is very important） (Please insert the SD card into the dashcam, and format it in APP settings after powering on)

2. Take out the SD from the dashcam, connect it to the computer with a card reader, and unzip the file we attached and then copy the following files to the SD card that has been formatted OK. (Please kindly know the file name cannot be changed and edited)

3. Insert the SD card with the upgraded software copied into it when the dashcam is turned off, and plug the dashcam into the power.

4. The upgrade process will take about a little time, please wait patiently, and cannot unplug the power or operate the dashcam when it is upgrading. The indictator light will flash blue light, and it will last about 1 minute. The screen will shows upgrading. After finishing the upgrade, the dashcam will re-power on and star recording.

5. After successfully upgrading, please check if the dashcam fixes the issue.

6. Then please format the SD card on the app camera setting again and check whether the issue is solved.

FAQS

Q：What should I do if I forget my password?

A：Regarding the issue of WiFi password, you need to reset Dash Cam, please try the following steps to solve the problem:

1) Connect the power and keep the device on, long press the function button for more than 5 seconds until the device beeps or reboots, which means the device is successfully restored to factory settings;

2) Keep Dash Cam on, find the device WiFi in your cell phone (e.g. Cievie_D100_XXXXX), select Forget this WiFi first, and later re-enter the initial password 12345678 to connect.

Note: When setting a new WiFi password, please do not use special symbols (e.g. ! @ $ % ^ &), otherwise the connection may fail.

Q：How do I connect the hardwire kit?

A：To assist you in accurately and quickly connecting the hardwire kit to your car battery, please follow the steps below:

Please check the following video to check how to install the hardwire kit: https://www.youtube.com/watch?v=cFoxS8zLUrc

https://youtu.be/P9vhU9pRZ8I

1. First of all, with the car turned off, connect the yellow wire to the BATT on the fuse. (The BATT fuse, which will always have the voltage no matter if the car is on or off)

We suggest connecting to the Fuse such as "Central Lock" in generally

To verify whether you connected the Yellow wire to the BATT correctly while the car is off: Please use a multimeter to test the fuse voltage; if the voltage is 12V, it's the BATT.

2. Step 2, with the car turned off, connect the black wire to the car's negative/ground (GND).

After completing the above steps, please check if the dashcam indicator light illuminates when you are connecting the Yellow wire and the Black wire. If it lights up, it means the yellow and black wires are correctly connected.

3. Step 3, connect the Red wire to the ACC on the fuse.

This fuse will not have power when the car is turned off. Test it with a multimeter after turning off the car; if the voltage is zero, it's the ACC fuse. (We suggest connecting to the Fuse such as radio/Seat/window in generally)

After completing the above steps, please connect to the app to check if the camera settings show the "Parking Monitor" function, as shown in the picture. If it appears, it means the connection is correct.

Q: What should I do if my dash cam keeps restarting repeatedly?

A: If your dash cam keeps rebooting, please try the following basic troubleshooting steps:

1.Please check whether the power supply connection is stable. Make sure the car charger and cable are fully plugged in and there is no loose contact.

2.Please try unplugging the rear camera’s 2.5mm plug (headphone jack) and then power on the dash cam to see if it can operate normally. This will help us determine whether the issue may be caused by the rear camera or its connection.

3.We recommend trying a standard data cable (USB-A to USB-C) to power the dash cam. This can help us confirm whether the issue is caused by the original power cable.(Please avoid using a USB-C to USB-C cable. Our dash cam requires a special PD protocol for power. Using a third-party dual USB-C cable may not provide sufficient power to keep the device running.)

4.If you have an extra SD card, please insert another SD card to see if the dash cam works normally.Alternatively, you can remove the SD card and check whether the device can power on and stay on without it.(While testing, please check if the dash cam’s indicator light stays on.)

5.These are initial checks to help identify the cause. Whether the problem is resolved or not, please contact us using the contact information provided.Meanwhile, could you please record a short video that clearly shows the issue and send it to us? This will help us better understand the situation and provide you with more accurate support.

Thank you very much for your understanding and support!

Q: Why can't I open or play dashcam videos on my computer?

A: Dashcam videos are encoded in a special format to ensure stable recording, which may not be supported by some default computer players. We recommend using *PotPlayer* to play them properly.

D100Pro Support

Get the D100Pro User Manual (PDF)：https://cdn.shopify.com/s/files/1/0868/8022/3479/files/Cievie-D100PRO-User_manual-EN_DE_FR_ES.pdf?v=1754012509

Contact Us：support@cievie.co